使用 Relay 遇到问题,先看下面的常见情况;解决不了请发邮件到 zy1094253418@gmail.com,我们会在 2 个工作日内回复。安全问题请在邮件标题写「安全」,我们优先处理。
01怎么把 Relay 接到我的 AI
- 各家 AI 的图文步骤(豆包、Claude、ChatGPT、千问等)见 https://relay.newbeeai.online/connect 。
- Claude:在 Claude 网页版打开「设置 → 连接器」,添加自定义连接器,地址填 https://relay.newbeeai.online/mcp,按提示登录 Relay 并授权。之后在手机 App 里也能用。
- ChatGPT:在网页版「设置 → 集成 → 插件」里添加自定义 MCP 服务器,地址同上,按提示登录授权。需要付费套餐,下单这类操作能不能用取决于你的套餐。
- 豆包:只有电脑版客户端能添加自定义连接器(左侧「插件 · 技能 · 伙伴」→「添加」→「新建自定义连接器」),要填 API Key;网页版和手机 App 暂时加不了。
- 只支持在请求头里填 Key 的 AI 工具:登录 Relay 后在「API Key」页生成一个 Key,请求头填 Authorization: Bearer 加 Key。
02常用说法
- 「用 Relay 帮我看看能办哪些事」
- 「通过 Relay 约明天下午的理发」(演示商家)
- 「查一下我在 Relay 上最近的订单」
03常见问题
- AI 给我发了一个确认链接:这笔请求需要你亲自确认。打开链接,核对供给方、动作和金额后再点确认。
- AI 说需要绑定账号:这个供给方需要知道你在它那里是谁。打开 AI 给的绑定链接,在供给方页面登录即可。
- 想限制 AI 能做的事:到「授权设置」调整风险等级、单笔金额上限或要求每笔确认,也可以直接撤销。
- 订单结果有问题:先联系供给方;需要 Relay 提供转发记录时,把订单号发到 zy1094253418@gmail.com。
04使用限制
- Relay 只能办已接入供给方提供的事,能办哪些事以搜索结果为准。
- 新连接的 AI 默认:最高办到中风险的事、单笔金额上限 ¥200、每笔都要你确认;可以在「授权设置」里改。
- 每个 AI 每分钟最多调用 60 次;查订单不带订单号时返回最近 20 笔进行中或待选的订单。
05产品方接入
想把你的产品接入 Relay:注册时选择「供给方」,在供给方后台上传动作清单。接入问题也发到 zy1094253418@gmail.com。
Help & Support
Last updated: 2026-10-30
If you run into a problem with Relay, check the common cases below. If that doesn't help, email zy1094253418@gmail.com and we will reply within 2 business days. For security issues, put "Security" in the subject line and we will prioritize it.
01Connecting Relay to your AI
- Step-by-step guides for each AI (Doubao, Claude, ChatGPT, Qwen and more): https://relay.newbeeai.online/connect .
- Claude: on Claude for web, open Settings → Connectors, add a custom connector with the URL https://relay.newbeeai.online/mcp, then sign in to Relay and approve access. It then works in the mobile app too.
- ChatGPT: on ChatGPT for web, open Settings → Integrations → Plugins and add a custom MCP server with the same URL, then sign in and approve. It needs a paid plan, and whether actions such as placing orders are available depends on your plan.
- Doubao: only the desktop app can add custom connectors (Plugins · Skills · Partners → Add → New custom connector), using an API key; the web version and mobile app cannot yet.
- AI tools that only accept a key in a request header: sign in to Relay, create a key on the API Keys page and enter it as the tool describes.
02Things to say
- "Use Relay to show me what it can do"
- "Book a haircut for tomorrow afternoon through Relay" (demo supplier)
- "Check my recent Relay orders"
03Common questions
- The AI sent me a confirmation link: this request needs your confirmation. Open the link, check the supplier, action and amount, then confirm.
- The AI says I need to link an account: the supplier needs to know who you are on its side. Open the link the AI gives you and sign in on the supplier's page.
- I want to limit what the AI can do: adjust the risk level, per-order amount limit or confirm-every-order setting under Permissions, or revoke access.
- Something is wrong with an order's result: contact the supplier first; if you need Relay's forwarding records, email the order ID to zy1094253418@gmail.com.
04Limits
- Relay can only do what connected suppliers offer; search results show what is available.
- A newly connected AI is limited by default to medium-risk actions, ¥200 per order, and your confirmation on every order; change this under Permissions.
- Each AI can make up to 60 calls per minute; checking orders without an order ID returns your 20 most recent open orders.
05For product teams
To connect your product to Relay, choose "Supplier" when you sign up and upload your action manifest in the supplier console. Integration questions also go to zy1094253418@gmail.com.